Donor Questions

Making Changes to a Processed Donation

• Cancel a Recurring Donation
• Change the team your donation is associated with
• Obtain a refund
• Change the public name or dedication on your donation
• Change the card for your recurring donation

Receipts

• Obtain a Receipt for a Different Country
• Correcting your receipt
• Locate your receipt

Making a Donation

• Unauthorized Charge on My Card
• Donate in a Different Currency
• Donate using a check
• My payment method is not listed for this campaign
• Troubleshooting a failed donation
• Tax deductibility explained

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General

• Find the contact information for an organization