Changing the name on your receipt in your Charidy donor profile:
- Log in to your donor profile at dashboard.charidy.com/donor-log-in
- Select ‘Donations' on the left-hand side of your profile.
- Locate the donation you would like to amend and click on the receipt button on the right-hand side of the row.
- The receipt will appear with an option at the top to re-enter the receipt name.
- Amend the name to what you would like to appear on the receipt & click ‘Regenerate Receipt’
- In a moment, your amended receipt will be ready to view and download
If you are having difficulty regenerating your receipt, please clear your browser cache and follow the steps listed above.
If you have a donor profile, but your desired donation and receipt are not showing in your account, then it needs to be linked to your profile. Please email support@charidy.com for assistance.
To avoid this issue in the future, please make sure you are signed in to your account when donating.
If you need further assistance or have any specific questions about your donation, please contact the organization directly. Their contact information should be available on the campaign page. You can also find their contact information in your donor profile, How to find the contact information for an organization.
Related articles:
How can I obtain a receipt for my donation?