How to change the card associated with a recurring donation
If you do not have a Charidy donor profile, please go to https://dashboard.charidy.com/donor-sign-up. You can then create an account using the same email address that you use when donating. All donations associated with that email will be visible in your account.
If you already have a Charidy donor profile, please sign in at https://dashboard.charidy.com/donor-log-in. Please use the 'Forgot Password’ link if needed.
Once you are logged into your Charidy donor profile:
- Click ‘donations’ on the left side of your profile
- Identify the line with your recurring donation and click the three dots on the right side, pulling up ‘Actions’ related to your donation
- Click ‘Update Payment Details’
- A small box will appear where you can enter your new card information
- Hit save once the new card information is entered
- Future installments of this subscription will now charge to the new card provided
Please see below for screenshot examples of each step.
If you need further assistance or have any specific questions about your donation, please contact the organization directly. Their contact information should be available on the campaign page. You can also find their contact information in your donor profile, How to find the contact information for an organization.