Report an unauthorized charge made through Charidy by first checking if a household member made the donation. If not, you can contact us with your transaction details so we can investigate and help resolve the issue quickly.
Reporting an Unauthorized Charge
If you notice a charge on your card that you believe was made through Charidy, here’s what to do:
1. Check with your household.
A spouse, child, or other family member may have made a donation using your card.
2. Look for a receipt.
If a household member made the donation but you didn’t receive a receipt, click the Submit a Request button at the top right of this page and include:
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Charge descriptor
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Date of transaction
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Amount charged
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Last 4 digits of the card used
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3. Confirm it’s a Charidy transaction.
Any Charidy donation will show “Charidy” in the statement descriptor, usually as:CHARIDY EXAMPLE ORGANIZATION NAME
4. If it’s not Charidy.
We won’t be able to provide details if the charge wasn’t made through Charidy. Please contact the organization listed on your bank statement for help.
5. If it is Charidy and unauthorized.
Use the Submit a Request button to contact our team. Include the same transaction details listed above so we can locate the donation and assist you as quickly as possible.
Need more help or have further questions about your donation?
The organization you're supporting can provide the best assistance. Please reach out to them directly via the contact info on the campaign page or in your donor profile. For more info on how to find their details, check out our guide: How to find the contact information for an organization.