Having trouble completing your donation? No worries—there are a few common reasons this might happen, and we’ll walk you through how to fix it quickly and easily.
If you see an error message when trying to donate, don’t worry—there are a few common reasons this can happen, and we’re here to help you sort it out.
Why your donation might not be going through:
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There might be a typo in your card number, CVV, or expiration date
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Your card doesn’t have enough funds or exceeds its limit
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Your bank may be flagging the transaction as unusual
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The payment method isn’t supported for this specific campaign
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Your internet connection is unstable
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Your browser might be out of date or not supported
Charidy supports these major credit cards:
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Visa
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Mastercard
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American Express
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Discover
Supported browsers:
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Google Chrome
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Safari
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Firefox
Make sure you’re using the latest version of your browser for the best experience.
💡 Need to see which payment methods are available?
Check out our article: List of available payment options
Still having trouble? Try these quick fixes:
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Double-check your card details, such as card number, CVV, and expiration date
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Call your bank to confirm the transaction isn’t being blocked & you have sufficient funds
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Turn off any web filters or blockers
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Refresh your connection or try again in a few minutes
Didn’t get a confirmation email?
If your donation went through but you didn’t get a receipt, you might’ve entered your email address incorrectly. No worries—just reach out and we’ll get it fixed.
Need more help or have further questions about your donation?
The organization you're supporting can provide the best assistance. Please reach out to them directly via the contact info on the campaign page or in your donor profile. For more info on how to find their details, check out our guide: How to find the contact information for an organization.